How to fix the STOP: 0x0000001E or Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED error

Stop errors (blue screen) in Windows

Stop errors (also called blue screen errors or blue screen of death errors) are the most severe errors Windows can encounter. They occur if a serious problem causes your Windows system to shut down or restart unexpectedly. You might see a message that says "A problem has been detected and Windows has been shut down to prevent damage to your computer".

These errors can be caused by both hardware and software issues, and it can be difficult to troubleshoot the problem. In reality, the most common cause of blue screen errors is a device driver problem. Outdated, incorrect or corrupt drivers can cause the system to encounter a Stop error. You can use a driver update program to check, find, download and update all device drivers automatically.

The following tools and methods can also help you get Windows up and running again.


The KMODE_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000001E. This indicates that a kernel-mode program generated an exception which the error handler did not catch.

This Stop message indicates that the Windows kernel detected an illegal or unknown processor instruction. The problem can be due to invalid memory and access violations.

Interpreting the message

This Stop message has four parameters:
  1. Exception code that was not handled.
  2. Address at which the exception occurred.
  3. Parameter 0 of the exception.
  4. Parameter 1 of the exception.
The first parameter identifies the exception generated. Common exception codes include the following:
  • 0x80000002, or STATUS_DATATYPE_MISALIGNMENT, indicates that an unaligned data reference was encountered. The trap frame supplies additional information.
  • 0x80000003, or STATUS_BREAKPOINT, indicates that a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.
  • 0xC0000005, or STATUS_ACCESS_VIOLATION, indicates that a memory access violation occurred. Parameter 4 of the Stop message (which is Parameter 1 of the exception) is the address that the driver attempted to access.
  • 0xC0000044, or STATUS_QUOTA_EXCEEDED "Insufficient Quota Exists To Complete The Operation", indicates a pool memory leak. A quota allocation attempt necessary for the system to continue operating normally was unsuccessful because of a program or driver memory leak.


The following suggestions can help you resolve the KMODE EXCEPTION NOT HANDLED error:

Drivers or system services:
This Stop error typically occurs after you install faulty drivers or system services, or can indicate hardware problems, such as memory and interrupt request (IRQ) conflicts. If the Stop message lists a driver by name, you need to disable, remove, or roll back that driver. If not, disable the recently installed service or application to determine whether this resolves the error. If this does not resolve the problem, contact the hardware manufacturer for updates. Using updated drivers and software is especially important for backup programs, multimedia applications, antivirus scanners, DVD playback, and CD mastering tools.

In most cases the KMODE EXCEPTION NOT HANDLED error can be solved by updating the drivers for the device causing the error. Also make sure you update your Windows and antivirus software, as some of these errors are not caused by hardware, but software problems. You can use the Windows device manager to uninstall any currently installed driver for the device and reinstall the latest driver. When you reboot your PC after uninstalling the drivers, Windows will detect the new hardware, which allows you to install manually the latest drivers for the device.

If you do not have the drivers for the device in error, or are not comfortable in using the Windows device manager, you can also use a driver update program to find, download and update all device drivers for you. Driver update software will accurately identify your hardware, including the device in error, and automatically install the latest drivers for it. This can solve easily KMODE EXCEPTION NOT HANDLED errors.

If the Stop message mentions the file Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, you might be able to disable it by starting the system in safe mode. If not, use Startup Repair to manually delete the system service file that is causing the problem.

Problems can result from system firmware incompatibilities. You can resolve many Advanced Configuration and Power Interface (ACPI) issues by updating to the latest firmware.

Hard disk:
Other possible causes include insufficient disk space while installing applications or performing certain functions that require more memory. You can free up space by deleting unneeded files (duplicate files, junk files, and temporary files). Use a cleaning tool software to increase available disk space and speed up your system.


Many thanks for the help!!! Your suggestion worked. The error has been fixed for me. :)

Kyle says:
I was worried at the beginning because I was afraid of losing data, but I didn't lose anything and I got the problem repaired. Thanks for the help. All is well now. Kyle

Slystar48 says:
My computer problem is resolved and your service was very helpful! Thanks again!

Andy says:
It's been time I was searching for a fix for my second PC and I finally found yours. Now it is going great. Many thanks. Andy

Maverick says:
yes it did fix my prblem quickly thank you very much for all

Looniz says:
The problem is solved. Thanks for your support. I hope it will not happen again. :D

Hayden says:
PC repaired for me too!! It was quick and easy!

Sam says:
I thought my laptop was dead... but it got back to life thanks to the things I found here. Now everything is OK. Thank you.

Miguel says:
thanks for all of your support that fixed that error. Miguel

Thomas says:
No need to contact my hardware manufacturer and no need to wait to get my PC repaired! It's all good!

DieselWashington says:
Wow, no more blue screen, all updates now successfully installed and my pc seems to be faster than before! I doubt whether the problem will recur - although if it does, I have the remedy safely stored in mind Thank you so very much for your help. Regards DW

Tifa007 says:
The things shared here were very helpful for me. Everybody can repair the problem easily even if we are not experienced at all like me. Thanks!